Return & Refund Policy

Effective Date: 5/5/2026

At Timber & Vine, every piece is thoughtfully designed and carefully crafted. We truly want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns under the following conditions:

  • Returns must be requested within 7 days of delivery (based on tracking confirmation).
  • Items must be unused, unworn, and in original condition, with all original packaging included.
  • Items must be free from any signs of wear, including but not limited to stains, odors, makeup, or damage.

Important:
We do not accept returns on items that have been used. If a returned item is received in used or altered condition, the return will be declined and no refund will be issued.

How to Initiate a Return

To begin a return, please contact us at:
orders@timberandvineco.com

Include:

  • Your order number
  • A brief description of the issue (if applicable)
  • Photos, if the item arrived damaged or defective
  • Photo of box / packaging if it arrived damaged or defective

Once your return is approved, we will provide instructions for sending your item back.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once your return is received and inspected:

  • Approved returns will be refunded to your original form of payment.
  • Please allow 5–10 business days for processing after the item is received.
  • Shipping charges are non-refundable.

If your return is not approved due to condition, the item may be shipped back to you at your expense.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately upon receipt so we can make it right.

We are committed to resolving any issues quickly and fairly. In most cases, we will offer a replacement, store credit, or refund depending on the situation.

Final Sale Items

The following items are considered final sale and are not eligible for return:

  • Custom or personalized items
  • Final Sale or Last Chance items

Our Commitment

We genuinely care about your experience. If there’s ever an issue with your order, please reach out as soon as possible—we will always do our best to make it right.