Privacy Policy

Your Privacy Matters ♡

Privacy Policy

Effective Date: 5/5/2026

At Timber & Vine, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit our site or place an order, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Order details and purchase history
  • Device information (such as IP address, browser type, and cookies)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order or inquiries
  • Provide customer support
  • Improve our website, products, and overall experience
  • Send updates, promotions, or marketing emails (only if you opt in)

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment processors (to securely complete transactions)
  • Shipping carriers (to deliver your order)
  • Email marketing platforms (if you subscribe)

These partners are required to keep your information secure and confidential.

Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyze site traffic and performance

You can adjust your browser settings to refuse cookies, but this may affect site functionality.

Data Retention

We retain your information only as long as necessary to:

  • Fulfill your order
  • Comply with legal and tax obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data

To make a request, please contact us using our contact form. 

Security

We take reasonable precautions to protect your personal information. All payments are processed securely through trusted providers and are not stored directly on our servers.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this policy or how your information is handled, please contact us at:
📧 [your email here]